Terms and conditions

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Buying products through QUINTA DAS ARCAS ONLINE STORE is subject to the following terms an conditions:
TERMS AND CONDITIONS TO USE
Its only allowed to buy alcoholic beverages, on QUINTA DAS ARCAS ONLINE STORE, people with legal age to do in their country of residence. If the requirements are not met, QUINTA DAS ARCAS SOCIEDADE AGRÍCOLA Lda reserves the right to withdraw access to the ONLINE STORE.

Privacy Policy
QUINTA DAS ARCAS SOCIEDADE AGRICOLA Lda undertakes to use the data provided by the customer merely for purpose associated to online store and promotional campaigns of Quinta das Arcas and Herdade Penedo Gordo.
The data will be used to process the Quinta das Arcas undertakes not to disclose, assigno or sell to third parties the data of users of the Online Store 

Buying Process
Delivery service is only planned to Continetal Portugal. Deliveries to portuguese islands or other countries, should contact us.
All items are subject to stock availability. In case of run out of stock, the customer will be immediately contacted in order to find the best solution.

QUINTA DAS ARCAS is not responsible for the orders sent to countries which prohibits the entrance of alcoholic beverages. It is the customers responsibility. If any doubts arise please contacts us before ordering.
Prices may be changed without prior notice or without any compensation to customers who have purchased items at previous dates.
Online promotional campaigns are EXCLUSIVE from ONLINE STORE.

Prices and Payment
The prices of the products are indicated in € and include VAT at the legal rate in force.
The Quinta das Arcas online store offers customers the following payment methods:
  • Deliveries to the collection (with an additional 3€) - Only mainland Portugal
  • Payment with VISA
  • Payment with Mastercard
  • Bank Transfer
After ordering process. You should transfer the final amount (indicated in your order) to:
IBAN Nº PT50 0033 0000 0248 0156 89474 MILLENIUM BCP
IBAN Nº PT50 0035 0695 0002 7009 73034 CAIXA GERAL DEPÓSITOS
Once the payment has been successful, please send to us a copy of the payment transfer to: lojadaquinta@quintadasarcas.com

- Multibanco (Portugal)
Payment of the order can be made at any ATM (ATM) or through homebanking. To do so, the customer must pay through the bank reference that will be received in the email associated with the Online store user account.
The prices are expressed in EURO(€) and already include the VAT. In accordance with the Portuguese legislation in force, QUINTA DAS ARCAS is obligated to add the legal rate VAT of 6%, 13% and 23% to all its products. 

Order Confirmation Email
The costumer will recieve an order confirmation email, which will also include the data necessary to make the payment, according to the method chosen. Once the order is paid, you will receive a new email with that infotmation.

State Of Orders
Each order has an associated status, which varies according to the time the purchase process is located, as well as its payment.
PAYMENT SATATUS:
Payment pending: Payment has not been made.
Payment made: Payment has been effected and prescribed.
OORDER STATUS:
    • Placed: The order was successfully carried out, awaiting dispatch.
    • Dispatched: The order has been dispatched.
    • Returned: The order was returned, because the carrier was unable to deliver the order, or incomplete address, or if no one was found at the indicated address.
    • Cancelled: The order has been registered but cancelled before payment has been made, so the order will not be processed.
    • Finished: The order was delivered in accordance with the customer.
Delivery Times
Deliveries will bem ade in 3 to 5 business days.

Delivery Cost
The cost of delivery varies according to the weight of the merchandise.
  • Up to 5Kg - €5.08
  • 6 to 10Kg - €7.11
  • From 11 to 20kg - €7.80
  • From 21 to 30kg - €8.59
  • From 31 to 40kg - €10.10
  • From 41 to 50 kg - €11.30
The values shown already include fuel rate, SCUTS surcharge and VAT

Intellectual Property:
The contentes of this site are the exclusive property of Quinta das Arcas and Herdade Penedo Gordo. We reserve the right to make changes, and no obligation to make any prior notice to users. The publication, reproduction, use and distribution of the contentes available. The publication, reproduction, use and distribution of the contentes available on this site to third parties, for commercial purpose, without the prior authorization of Quinta das Arcas and Herdade Penedo Gordo is prohibited.

Contacts:
Quinta das Arcas
4440-392 Sobrado – Valongo
Tel. + 351 224 157 810
Opening hours: Monday to Friday from: 9:00a.m. to 12:00 p.m. and from 1:30 a.m to 6:00pm

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